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Lambert Barker: My wife has gone to www.pepboys.com for years and brought other family members' cars there too. About two years ago her daughter had some expensive work done there before driving to L.A. and the repair failed within 100 miles because a screw left projecting into the wheel well shredded the tire out in the middle of I-5 later that night. Still, my wife insisted this was a good, honest shop and has continued going there for routine work.
Joseph Henry: I’m totally dissatisfied with this service.
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Robert Bell: My wife has recently chosen another oil change. These guys mentioned the valve cover was leaking, for which they charged $120+. The invoice says there is another oil pan leak. Strangely, there is not a drop of oil under her car in the driveway after several years parking in the exact same spot, nor on the under-body of the chassis or inside the engine compartment. How do I know? First I inspected the driveway - spotless. Then I got on the ground and ran my hand under the chassis, on the cross-beam, and around the suspension. My hand came away dirty but dry, not oily. I then did the same in various places inside the engine compartment, since they allegedly had replaced the valve cover gasket. Again, dry and dusty, no tell-tale oil anywhere, and no sign that any old dirt had even been wiped away. However, if you’re interested you can try Jiffy Lube synthetic oil change coupons.
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Steven Johnson: I hesitated because I thought that the quoted price was unreasonably too high, but he assured me that it was a "specialty" light he was replacing. After taking literally no more that one-minute to change the light he wrote up the bill with $28 in labor costs. Are you kidding me?
Ann Griffin: They were polite, courteous and skilled. I’ll be back.